There are many answering services out there clamoring for your business. So, how do you choose? Smart shoppers look for value, experience, technology, and great customer service. They are the ones who have already chosen Answer 1st Answering Service for the best service and value.
However, don’t take our word for it! Read what our clients have to say.
Dear Answer 1st Answering Service:
We are coming to the end of another football season; I just wanted to send you guys a note to let you know how much we appreciate all you do. Your staff has been a pleasure to work with this season. I know you have hundreds of customers, but any needs that arise are always addressed like we are the only customer you service. Any reports we may need are always to us before we expect them. Any issues that surface are always met head on and handled promptly. If our website is running slow or goes down, I receive a call from your team notifying me of the issue. I personally work closely with Russ Gardner and have nothing but great things to say about him. He is truly a great addition to your team. As you know, our catalog production will begin in the upcoming months; I look forward to working with your to to make 2005 an even more productive season than 2004.
Thank you again for all that you ad your team do.
Dallas Cowboys Merchandising
I just talked with a customer of mine who is an irate old lady from the Bronx. She told me that she could tell the lady she talked to at your service was obviously not from New York. I asked her how she could tell that, and she said because he kept being polite even when I was very rude. She was impressed. I am impressed.
*The customer was angry because she and her husband could not figure out how to put air in a basketball with an air pump.
I would just like to say how pleased I am with your service. Our previous answering service wasn't as professional and every time I turned around I was having to call because they messed up on the billing. Also, everyone at Answer 1st Answering Service is so courteous. Please extend my appreciation.
Nationwide Roofing & Construction, Inc.
You are excellent, I wish all business running people think like you. Wishing you a nice weekend
Sent from my iPhone
Thank you so much for your email.
I appreciate your efforts to keep our pricing low. I am so excited about our opportunity to grow and you play a huge roll in that.
I also want to express my thanks for changing our pricing program to the "right" plan. I spend so much of my day following up and advocating for better pricing or correct invoicing. It was so refreshing to look at our utilization and see that you had made the right choice for us. I am deeply grateful for your integrity.
I look forward to much success for both our companies.
"I spoke with Mary today. She was very knowledgable and helpful in answering all my questions and walked me through setting up service. This experience made my decision to start our business relationship between my company, The Kalu Group and Answer 1st Answering Service quick and easy. I am very excited, this service will allow more time which I can devote to the growth of The Kalu Group. Thanks Mary!"
I haven't emailed you in a long time. Answer 1st Answering Service has been EXCEPTIONAL!!! I am so pleased with your service and is a bonus to my office. Thank you! Dr. Brigette Kuhn
I truly must compliment the quality of your operators! We had used an answering service a few years back and did alright with them; however, in only 2 calls I noticed that the flow of information was better.
Computer Technical Services
"...We could not ask for a better service..."
-Sandie Dr. Angevine’s Office
By the way, we are very happy with your service. Your team does not miss a beat. It looks like everyone has been receiving your messages and the emails are working great.
I like how your team calls me directly when we have serious issues. This is helping us improve our customer service process at Gartland Properties and uncovering some of our unknown internal issues.
I am glad that you followed up with us from the sales call we made last year. We are making progress on our units with the help of your dedicated staff.
Tomie Gartland, IBM Certified Specialist
"... You guys are amazing!! ..."
Thanks for getting it all set up.
Our reservations are UP...and I know that is due to you getting those new brides to me on the spot.
“We have had the pleasure of working with Steve Meeks and Answer 1st for 10 years. This telemessaging team operates with a spirit of excellence. They are always very courteous and professional. I would highly recommend Answer 1st for all of your telemessaging needs”.
Customer Service Manager
Dallas Cowboys Football Club
Mary: I appreciate you and your time and patience. Your customer service has been outstanding and you have always been prompt, responsive, courteous and very informative. I look forward to doing business with the company, in the future, particularly due to my experience with you. Thank you again.
Your customer service skills are impeccable and I will continue to refer Answer 1st Answering Service to other organizations.
Chief Operating Officer
VB Media Group
Thanks so much for all the great work you guys do!
Office Manager-Service Dept.
Thanks for that quick reply. From the recording I can see what happened.
I'm glad to know the calls are recorded...
Keep up the great work!
I just wanted to take a moment to thank you and the staff there at Answer 1st Answering Service. We had some calls go thru before they should have, and the staff there was extremely understanding and helpful.
Pacer Transport 10/16/07
Ricky – you guys are awesome! Your level of customer service totally blows away the previous call center I was using!
Keith Morales 10/04/07
Sales Director • Happy House Sellers / Helping Hand Mortgage
I wanted to let you know that your operator, Steve, took a call from me yesterday about 10:30 am and he answered and handled my call just perfectly. All of your operators do a fine job. Steve's handling is exemplary and is especially what we are looking for. He kept the questions to a minimum and ask the right questions at the appropriate time. I thank you Diana and Steve, your work should be praised and commended. Let's keep this type of handling going.
I want to thank Diana for her hard work and pleasant attitude, in working with us here, at DRS to tweak and fine tune the service.
For what it's worth... out of all the call centers I dealt with in the past yours was the only one that came close to being able to meet my special needs.
It is a pleasure working with your company. I love everyone's "can do"
attitude especially Rick Valdez and Mary Mullins.
I would and have defiantly recommended your service to other!
Sales Director . Happy House Sellers / Helping Hand Mortgage
“My clinics have used Answer 1st for over 10 years now. AnswerFirst receives high volume, inbound calls that are generated by my intense marketing campaigns. Every call is answered by a member of their professional and courteous staff. I highly recommend Answer 1st for any of your message center needs”.
Dallas Physical Performance Center
“Our company has been using Answer 1st for our telephone answering needs for 22 years. They handle our emergency and after-hours service calls with a well-trained, professional staff. Over the years, Answerfirst has become a valuable part of our business…”
Rick & Jamie Gatto
Their performance has been exceptional. I truly appreciate their performance and see them as a long-term service provider.
Brad (Shell Oil)
It was quick and straightforward. Is it availbale around the clock in case of uncheduled travel?
Chuck (Shell Oil)
The system worked fine.
Don (Shell Oil)
Billy and I used the system again for our current travels to Anchorage. After providing our itinerary, a representative from Answer 1st called to confirm our departure just prior to take off and called again one hour after we landed to confirm our arrival. It appears that they are doing an excellent job of tracking our movements.
Bill (Shell Oil)
Thank you for your consistent follow-up, that is one of the things that makes me feel a little more comfortable about your service than others. You're persistent, but not pushy! I look forward to speaking to you next week.
Amelia L. Linde
“Using Answer 1st has really improved our resident relationship. Your friendly operators always assure our residents their call is important. They are prompt and accurate when relaying messages to the staff…”
Hello from the office of Dr. Mary Ann Knesevich.
We have no billing information changes. We are extremely satisfied customers. Thank you and your team for a great service.
Sgt Ragsdale with the Dallas Police Dept, “...I really appreciate what you’ve done to help us...It was a serious...assault and we really appreciate it...Thank you very much.”