Testimonials

There are many answering services out there clamoring for your business.  So, how do you choose?  Smart shoppers look for value, experience, technology, and great customer service.  They are the ones who have already chosen AnswerFirst for the best service and value.

However, don’t take our word for it!  Read what our clients have to say.

Dear AnswerFirst:

We are coming to the end of another football season; I just wanted to send you guys a note to let you know how much we appreciate all you do. Your staff has been a pleasure to work with this season. I know you have hundreds of customers, but any needs that arise are always addressed like we are the only customer you service. Any reports we may need are always to us before we expect them. Any issues that surface are always met head on and handled promptly. If our website is running slow or goes down, I receive a call from your team notifying me of the issue. I personally work closely with Russ Gardner and have nothing but great things to say about him. He is truly a great addition to your team. As you know, our catalog production will begin in the upcoming months; I look forward to working with your to to make 2005 an even more productive season than 2004.

Thank yo again for all that you ad your team do. 

Shannon Gross

Dallas Cowboys Merchandising  

I truly must compliment the quality of your operators! We had used an answering service a few years back and did alright with them; however, in only 2 calls I noticed that the flow of information was better.  

Joe Taylor

Computer Technical Services 

"...We could not ask for a better service..."

 -Sandie Dr. Angevine’s Office  

By the way, we are very happy with your service. Your team does not miss a beat. It looks like everyone has been receiving your messages and the emails are working great.

I like how your team calls me directly when we have serious issues.  This is helping us improve our customer service process at Gartland Properties and uncovering some of our unknown internal issues. 

I am glad that you followed up with us from the sales call we made last year. We are making progress on our units with the help of your dedicated staff.

Thank you! 

Tomie Gartland, IBM Certified Specialist

"... You guys are amazing!! ..."

 -Joshua

TMC Services                                                      

Thanks for getting it all set up.

Our reservations are UP...and I know that is due to you getting those new brides to me on the spot.

Thank You,

Debra

Simple Beach Wedding® 

~Romance Specialists~
p: 305-453-6225
f:  941-870-7840  

“We have had the pleasure of working with Steve Meeks and AnswerFirst for 10 years.  This telemessaging team operates with a spirit of excellence.  They are always very courteous and professional.  I would highly recommend AnswerFirst for all of your telemessaging needs”.

Barbara Harper
Customer Service Manager                                    
Dallas Cowboys Football Club

 Mary: I appreciate you and your time and patience. Your customer service has been outstanding and you have always been prompt, responsive, courteous and very informative.  I look forward to doing business with the company, in the future, particularly due to my experience with you. Thank you again.

Tonya Hubbard

H&W Association

Future Client

I wanted to let you know that your operator, Steve, took a call from me yesterday about 10:30 am and he answered and handled my call just perfectly.  All of your operators do a fine job. Steve's handling is exemplary and is especially what we are looking for.  He kept the questions to a minimum and ask the right questions at the appropriate time. I thank you Diana and Steve, your work should be praised and commended. Let's keep this type of handling going.

I want to thank Diana for her hard work and pleasant attitude, in working with us here, at DRS to tweak and fine tune the service.

Thank You,

Darnell Reaves   09/18/07
Sr. Level 2 Admin-IT Dept.
DRS S&TS Infrared Division

For what it's worth... out of all the call centers I dealt with in the past yours was the only one that came close to being able to meet my special needs.

It is a pleasure working with your company. I love everyone's "can do"

attitude especially Rick Valdez and Mary Mullins.

I would and have defiantly recommended your service to other!

Regards,

 Keith Morales

Sales Director . Happy House Sellers / Helping Hand Mortgage

“My clinics have used AnswerFirst for over 10 years now.  AnswerFirst receives high volume, inbound calls that are generated by my intense marketing campaigns.  Every call is answered by a member of their professional and courteous staff.  I highly recommend AnswerFirst for any of your message center needs”.

Dr. Karl Kuchenbacker
Dallas Physical Performance Center 

“Our company has been using AnswerFirst for our telephone answering needs for 22 years.  They handle our emergency and after-hours service calls with a well-trained, professional staff.  Over the years, Answerfirst has become a valuable part of our business…”

Rick & Jamie Gatto
Liberty Plumbing

Their performance has been exceptional.  I truly appreciate their performance and see them as a long-term service provider.

Brad (Shell Oil)

It was quick and straightforward. Is it availbale around the clock in case of uncheduled travel?

Chuck (Shell Oil)

The system worked fine. 

Don (Shell Oil)

Billy and I used the system again for our current travels to Anchorage.  After providing our itinerary, a representative from Answer 1st called to confirm our departure just prior to take off and called again one hour after we landed to confirm our arrival.  It appears that they are doing an excellent job of tracking our movements. 

Bill (Shell Oil)

Thank you for your consistent follow-up, that is one of the things that makes me feel a little more comfortable about your service than others. You're persistent, but not pushy! I look forward to speaking to you next week.

Sincerely,
Amelia L. Linde

“Using AnswerFirst has really improved our resident relationship.  Your friendly operators always assure our residents their call is important.  They are prompt and accurate when relaying messages to the staff…”

Anita Steck
Property Manager

Hello from the office of Dr. Mary Ann Knesevich.

We have no billing information changes. We are extremely satisfied customers. Thank you and your team for a great service.
Best Regards,                                                     

Dave Wallace

Sgt Ragsdale  with the Dallas Police Dept, “...I really appreciate what you’ve done to help us...It was a serious...assault and we really appreciate it...Thank you very much.”

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