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.................................Since 1976
Call Center Technical Support

 

Technical Support

 

Each screen can have your unique inputs. There is no limit to the length of each screen or the number of inputs in a screen. 

Branching to screens can be divided by menu choices or can be automated based on what information agents enter into certain fields. This allows the flow of the message to automatically change based on the context of each call.

Intelligent Messages reduce errors by automatically validating the information entered into a message by agents.  We provide bilingual agents at no additional charge.

Validating information ensures that answering call center service enter the correct type of information into each field. This ensures that phone number is entered correctly, credit card numbers, social security numbers etc... City and state/province are automatically filled in based on postal codes, and more.

Our screens can also include graphic images of your products or services. This allows visual information to be displayed to agents. 

Answer 1st Answering Services Keyboard 

Dealer and Office Locate:

If you have more than one Dealer or Office, we will locate the proper office by zip code for your caller and patch the caller to that location. 

Surveys, Claims & Other Forms:
 
We do Outbound Business Appointment Confirmation calls. Surveys, Insurance Claim Forms. This is including Loan and Credit Applications. 

  Answer 1st Answering Services Operator  

Other:

Employment Screening.                                                                                        

Do you need us to use your website?

We can enter the site to collect information you need from your callers.

It can be for registration, order taking or technical support. This can also be done by our "Web Chat" for only $10 additional.

Any type information can also be given to the caller from your site. It can be a Q & A page or technical troubleshooting. Just give us the guidelines to follow.

Your site can be scripted. We will follow the script. If it is up-selling your products, customer service or tracking orders, we can do that.

You think up the scenario, apply it to your website and we can follow your instructions.   

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Call today 800-770-4194 or email sales@answer1st.com

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