Each screen can have your unique inputs. There is no limit to the length of each screen or the number of inputs in a screen.
Branching to screens can be divided by menu choices or can be automated based on what information agents enter into certain fields. This allows the flow of the message to automatically change based on the context of each call.
Intelligent Messages reduce errors by automatically validating the information entered into a message by agents. We provide bilingual agents at no additional charge.
Validating information ensures that answering call center service enter the correct type of information into each field. This ensures that phone number is entered correctly, credit card numbers, social security numbers etc... City and state/province are automatically filled in based on postal codes, and more.
Our screens can also include graphic images of your products or services. This allows visual information to be displayed to agents.
Dealer and Office Locate:
If you have more than one Dealer or Office, we will locate the proper office by zip code for your caller and patch the caller to that location.