Call Center Services

Scripted Messaging

Answer 1^st Telemessaging is proud of its new Infinity Software "Intelligent Series". It allows you to work smarter, not harder.

Answer 1^st Telemessaging will answer with your company name and customize your account around your needs. "Live Agent Answer" on every call with automation only when you want it.

Intelligent Messages can be set up as simple messages consisting of one message screen, or they can be sophisticated multiple screen messages.

Each screen can have unique inputs. There is no limit to the length of each screen or the number of inputs in a screen. 

Branching to screens can be divided by operator menu choices or can be automated based on what information operators enter into certain fields. With Intelligent Messaging, this allows the flow of the message to automatically change based on the context of each call.

Intelligent Messages reduce operator errors by automatically validating the information entered into a message by operators.

Validating information ensures that operators enter the correct type of information into each field. This ensures that phone number are entered correctly, credit card numbers, social security numbers etc.. City and state/province are automatically filled in based on postal codes, and more.

Our screens can include graphic images of your products or services. This allows visual information to be displayed to agents.

Intelligent Info Pages can be setup to display a web page. We can place an order for a caller directly to your site. Displaying a web page allows operators to view on-line information on a real-time basis as they are handling your calls.

Need more infomation on Scripting?

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Questions? We have the answers!

Call us today 1-800-770-4194 or email us sales@answer1st.com so we can customize everything around your needs.

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