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Municipalities and Government Offices
Call Center / Answering Service Pricing includ
Answer 1st Telemessaging services many Municipalities large and small. We are familiar with the different departments and how their needs are different.
We will divide your account up so that each department has its own set of instructions and on-call list such as water, streets, parks and animal control. Each department will have its own set of questions and its own set of instructions with a separate list of on-call persons.
We will contact your on-call persons by telephone or text page. We have the ability to text page the message and they can reply by text page with just "ok", so that we know they have the message and there is no need to escalate the call any further, all at no charge. You can also set a back-up person in case the on-call person is already tied up or doesn’t respond to our calls.
We will follow-up with an email or fax of each call to the office so you will know what happen on that shift. We can also send your information in a comma or tab delimited file so you can down load it daily onto an excel spread sheet for a daily record of the problems that came up after hours.
Call or email us today for special Call Center pricing.
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