Answer 1st is a unique live 24/7 answering service that includes live virtual receptionist days and service after hours. Call center services, designed for your business. We know you want the very best service at the lowest cost. We are reasonably priced and have special rates for all. Your calls are never answered by voicemail. Our live telephone agentsare available to our clients 24/7. Your calls are all taken in house and never outsourced to other locations or overseas. Per call pricing on some services, low volume discounts and flat rates available for those with larger volume.
Live Receptionist Services: Receptionist service gives you live answer on every call. We do not say we are a call center and your calls never go to voicemail. We answer with your company name, take a message or patch the caller to you. We can contact you live, by fax, email or text page. If you are not available for the patch, we will go back and offer to take a message.
Call Patching: Call patching on any of the services. We can patch callers to your office or cell phone. Announcing callers name, you can take the call or refuse it.
Email Response: Let Answer 1st respond to your email inquiries from your online request by telephone or email. We can contact the person that completes your form online and assure them you will respond ASAP or answer questions that you have provided answers to.
Emergency Dispatch: If you have emergency calls and need someone contacted, we are the service you are looking for. Contacting the on-call person live by telephone, text page or email the call. We can also escalate a call should the 1st on the list not answer. You give us the instructions to follow.
Appointment Setting: Your calendar or ours, we can set your appointments. We have services that include your business hours or even after hours if needed. We will follow your guidelines. We will notify you on each booking, change or cancelation.
Attorneys' Messaging & Scheduling: We realize that most attorneys have a specialty. Criminal and accident attorneys usually want calls ASAP. Family and civil attorneys calls are not as urgent. You set your own schedule of contact and we will follow. Scheduling your office appointments when someone calls so that you never miss a new client while he waits for you to call him back. We will notify you on each booking, change or cancelation.
Medical Answering: We will answer with your office or clinic name and customize your account around your needs. A live agent answers on every call with automation only if you want it. Also includes scheduling appointments. We have many options now that will cut cost drastically for the Doctor.
Seminar Registration Scheduling: We can schedule for your seminar or speaking engagement on your calendar or ours. If you have limited class space, we can track that. We will notify you on each booking, change or cancelation.
Inbound and Outbound Customer Support: If you need customer service and support calls taken, we can create a trouble ticket in our system or yours. This also includes contacting your on-call staff and escalation of any calls after a period of time if not picked up.
Technical Support: We can help support software and hardware problems. You provide the guidelines. We can walk callers though to solutions to their technical problems or your on-call people can be contacted.
Telephone Order Taking: We will process orders in our equipment or on your website. Let our trained agents close sales for you. We can handle infomercials and then add customer service for after the sale. Give your browsers the option to speak with a live operator or webchat with an agent who can sell your products and answer their questions.
Telemarketing: We do outbound calls for appointment confirmation, appointment setting and surveys. We will contact anyone you have a relationship with. You provide the script and we will increase your profits.
Simple Messaging: We will take a message and fax, email or text page the message to you at no additional charge
Prices Including Low Volume Rates / Special Flat Rates: Some accounts will cost less if we charge by the call, and some are less if we charge by time. We also have flat rates for those accounts with a little more volume. When you request a quote, the proposal we provide will be based on the type service you need and your call volume. It will always be the least expensive way to service your account.
Website Chat:Chat for your website gives us the ability to answer questions or even schedule appointments from your chat line.
We provide online tracking of your calls and time used so you have more control over your budget. This report is update instantly as the calls come in so you know exactly what is happening every minute. We have no contracts.
Our facility accommodates the very best environment for your message processing and telemarketing needs. We are fully prepared to meet all of your inbound / outbound outsourcing requirements. Allow us to taylor a program suited to your needs. Our friendly and professional staff will provide your clients with the individual attention they deserve. Answer 1st Answering Service will give your business a great first impression.