We use automation only when requested.

There are several types of automation available.

1.

• Each operator is responsible for two lines.
• We have tried to design this just like you would setup your own office.
• This prevents long hold time.
• You can select to have an automated answer if you line rings 2,3 or 4 rings (your choice).
• This auto answer can be recorded by you or we will set it up for you.
• It can be personalized so it will answer with your company name.
• It would be an advertisement for your company. 

2.

• This automation can answer the line with your company name and give the caller a choice to press 1 for urgent or emergency type calls. By pressing one, it would go right to an operator who will contact you asap.
• You can select to have another option, press 2 for administration calls. This could be the type calls that are not urgent or emergencies, like billing or solicitation type calls. This could go to a voicemail box that we provide at no additional cost.  This is a great tool for keeping cost down and using the operator for only those calls you don't want to miss.

3.

• This is a great tool for controlling you service cost. The automation can ask you caller to have their credit card ready to place an order.
• It can also have a press 2 option if they have question can go to a voicemail that ask them to leave the question on a voicemail that you can return the call.
• Press 3 could also be an option for billing or shipping questions.
• By using these options, it will free up the operator cost to only taking order for you and help keeping your service cost low.

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