Automation

We use automation only when requested.

There are several types of automation available.

Each operator is responsible for two lines.
We have tried to design this just like you would setup your own office.
This prevents long hold time.
You can select to have an automated answer if you line rings 2,3 or 4 rings (your choice).
This auto answer can be recorded by you or we will set it up for you.
It can be personalized so it will answer with your company name.
It would be an advertisement for your company.

This automation can answer the line with your company name and give the caller a choice to press 1 for urgent or emergency type calls. By pressing one, it would go right to an operator who will contact you asap.
You can select to have another option, press 2 for administration calls. This could be the type calls that are not urgent or emergencies, like billing or solicitation type calls. This could go to a voicemail box that we provide at no additional cost. This is a great tool for keeping cost down and using the operator for only those calls you don't want to miss.

This is a great tool for controlling you service cost. The automation can ask you caller to have their credit card ready to place an order.
It can also have a press 2 option if they have question can go to a voicemail that ask them to leave the question on a voicemail that you can return the call.
Press 3 could also be an option for billing or shipping questions.
By using these options, it will free up the operator cost to only taking order for you and help keeping your service cost low.